Leadership Development Programmes
Hospitality Trainingimage: Thank you Hein Koegelenberg
Does your best waiter/ room attendant necessarily make a good supervisor / floor manager? …… no, but at least provide them with a fighting chance, when you decide to promote them into an overseer position. Upskill them with Leadership Skills / Conflict Handling Skills / Understanding Non-verbal Communication/ Coaching and Trainer Skills.
Establishments loses many top staff members, due to the fact that they are not prepared for leadership roles.