Hi, I'm Benita
Hospitality and Tourism consultant and trainer.
I joined the hospitality, travel and tourism industry more than 30 years ago. I worked in operations, sales and then migrated into skills development and training. During my operational years I developed an interest in doing on-job-training and coaching, became a lecturer and also principal of a renowned hotel school. I am an expert in the field of hospitality operations and customer service experience.
I am an accredited Assessor, Moderator, Designer of Assessment Tools and Training Material. I am also a qualified Skills Development Facilitator - completion of Workplace Skills Plans and Annual Training Reports, for SETA grants. I hold a Wine Diploma through the Cape Wine Academy and have qualifications in various management programmes. All training material was personally developed, incorporating industry requirements. Usually I also tailor make these programmes on customer request.
When I present these personally developed Wine Knowledge and Service Programmes or Food and Wine Pairing Programmes, I guide attendees in an entertaining and insightful manner through the wonderful world of wine and food. Attending any of these programmes is an expedition through the delights of wine and food. Transferring my passion, knowledge and skills to service staff counts as my greatest accomplishments.
Other experience covers tendering processes, planning and facilitation of Skills Development Programmes for government departments and corporate companies in and outside of the tourism industry. I am also the preferred trainer for Q2B Solutions, who supplies Property Management Software for venues, and Bizzfo Point of Sales and stock management for retail, hospitality outlets and e-commerce.
My latest achievement was qualifying as a coach for the International Training Centre of International Labour Organization (ITCILO), based in Switzerland. We facilitate Sustainable and Resilient Enterprise (SURE) strategies for companies in the SMME (Small, Medium and Micro Enterprises) business sector.
Any out-sourced trainers, used to assist me in presenting my personal developed training programmes, are all industry experts, with good training skills and qualifications.
Please follow me through this website, so that I can enlighten you on the details of my professional services on offer.