"Improving employability
and learning how to retain business"

Hi, I'm Benita
Pretorius-Bezuidenhout

Hospitality and Tourism consultant and trainer.

I joined the hospitality, travel and tourism industry more than 30 years ago. I worked in operations, sales and then migrated into skills development and training. During my operational years I developed an interest in doing on-job-training and coaching, became a lecturer and also principal of a renowned hotel school. I am an expert in the field of hospitality operations and customer service experience.

I am an accredited Assessor, Moderator, Designer of Assessment Tools and Training Material. I am also a qualified Skills Development Facilitator - completion of Workplace Skills Plans and Annual Training Reports, for SETA grants. I hold a Wine Diploma through the Cape Wine Academy and have qualifications in various management programmes. All training material was personally developed, incorporating industry requirements. Usually I also tailor make these programmes on customer request.

When I present these personally developed Wine Knowledge and Service Programmes or Food and Wine Pairing Programmes, I guide attendees in an entertaining and insightful manner through the wonderful world of wine and food. Attending any of these programmes is an expedition through the delights of wine and food. Transferring my passion, knowledge and skills to service staff counts as my greatest accomplishments.

Other experience covers tendering processes, planning and facilitation of Skills Development Programmes for government departments and corporate companies in and outside of the tourism industry. I am also the preferred trainer for Q2B Solutions, who supplies Property Management Software for venues, and Bizzfo Point of Sales and stock management for retail, hospitality outlets and e-commerce.

My latest achievement was qualifying as a coach for the International Training Centre of International Labour Organization (ITCILO), based in Switzerland. We facilitate Sustainable and Resilient Enterprise (SURE) strategies for companies in the SMME (Small, Medium and Micro Enterprises) business sector.

Any out-sourced trainers, used to assist me in presenting my personal developed training programmes, are all industry experts, with good training skills and qualifications.

Please follow me through this website, so that I can enlighten you on the details of my professional services on offer. 

Talk to me...

Vision

To be the Training Provider and Skills Developer of choice within the Service - and Hospitality Industries, creating opportunities for personal up-skilling of people in the industry and those who wish to become part of it.

Mission

To provide and facilitate state of the art training and skills development to individuals creating opportunities for people to gain skills and knowledge to become career professionals in the service and hospitality industries.
To provide and facilitate state of the art training and skills development to hospitality and other service providers enabling them to become professional customer orientated service providers. 

Our Services

  • CATHSSETA ACCREDITED TRAINING PROGRAMMES
    A leader in skills development within our diverse sector
  • HIGHFIELD INTERNATIONAL ACCREDITED TRAINING PROGRAMMES
    One of the UK's top Awarding Bodies.  Having become a top  5 awarding organisation in the UK in a little under a decade, we're clearly doing something right
  • GENERAL HOSPITALITY TRAINING PROGRAMMES AND SERVICES
    These programmes are typically seen as in-house training programmes and are accepted as part of your Mandatory Grant’s Workplace Skills Plans and accepted on the Annual Training Reports
  • BUSINESS RESILIENCE COACHING & HOSPITALITY CONSULTING
    Sustainable and Resilent Enterprise (SURE).  Guiding companies and facilitating programmes for SMME's, to build their own resilience
  • RESELLER & TRAINING
    Reseller for various Hospitality Systems
CATHSSETA ACCREDITED TRAINING PROGRAMMES
A leader in skills development within our diverse sector

• HSP/TblAtt/2/0025 Table Attendant NQF Level 02 Skills Programme
• HSP/DSrvA/2/0024 Drink Service Assistant NQF Level 02 Skills Programme
• CUST/ServProgr/4/0095 Customer Service Programme Level 4 NQF Level 04 Skills Programme
• CUST/ServProgr/5/0095 Customer Service Programme Level 5 NQF Level 05 Skills Programme
• HSP/FdSrvA/2/0023 Food Service Assistant NQF Level 02 Skills Programme

HIGHFIELD INTERNATIONAL APPROVED TRAINING PROGRAMMES
One of the UK's top Awarding Bodies. Having become a top 5 awarding organisation in the UK in a little under a decade, we're clearly doing something right

• Hospitality and Catering
• Food Service
• Reception Services
• Conference and Event Operations
• Housekeeping
• Many other qualifications according to your needs. 

GENERAL HOSPITALITY TRAINING PROGRAMMES AND SERVICES
These programmes are typically seen as in-house training programmes and are accepted as part of your Mandatory Grant’s Workplace Skills Plans and accepted on the Annual Training Reports.

• Hospitality skills and Supervisory Training
• Generic Customer Service Excellence training; including cultural awareness in dealing with local and international clientele
• Food and Beverage Service skills and supervisory training,
• Accommodation Service Training (Housekeeping)
• Domestic worker training in entertainment, food preparation and general housekeeping practices 

WINE TRAINING
A leader in skills development within our diverse sector

• Wine knowledge for professional service and recommendations; sommeliers and other waiting staff
• Wine knowledge for wine industry sales professionals
• Wine appreciation (introductory) programmes for public
• Getting to know international wines
• Tutored Food and Wine pairing experiences
• Corporate teambuilding: blend your own wine followed by tutored food and wine pairing 

BUSINESS RESILIENCE COACHING & HOSPITALITY CONSULTING
Sustainable and Resilient Enterprise (SURE)
Guiding companies and facilitating programmes for SMMEs, to build their own resilience.

We are the training arm of the International Labour Organization
The International Training Centre has been at the forefront of learning and training since 1964. As part of the International Labour Organization, it is dedicated to achieving decent work while exploring the frontiers of the future of work. 

Download information document here

Watch our Video here

RESELLER & TRAINING
Q2B Solutions (Pty) Ltd
Venue Management Solution & Channel Manager
Q2B Solution is an ALL-IN-ONE solution for venues in Africa, it is locally developed and very affordable venue management solution. It will help you manage your Events, Weddings,  Conferences, Functions, Activity bookings, Shows – Ticket sales, Accommodation reservations with awesome and easy to use online functionality to public

BIZZFO Software

Download information document here
  
Radical Results
Culinary knowledge training and menu design of eating plans for Holistic Wellbeing, in conjunction with a medical doctor. Dr Illona Wilken.
Programmes
• The Radical Results Gourmet Adventure to
Well Being
• The Radical FAT-loss for Results Meal Plan
No weighing of food, no calory counting and NO HUNGER and cravings.
Turning historic eating plans on its head!!

 

WINE & FOOD COMMUNITY

Foody people or wine(y) people. People who enjoy wine and wish to learn more about the product you so enjoy, even if you are living healthily. This is for you! If you are working in hospitality, join the food and wine community.

Learn More
KNOWLEDGE OF WINE COURSE

The course covers a vast array of aspects on wine knowledge


Book here

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